Todo this, click the Cancel button dispute. A window will Appear with a dropdown list and a field for comments. You must select the reason for the cancellation of the dispute from the list, add a Ifnot: make a picture of the packaging with the item you received laying next to it. Open a dispute and select something like, received wrong or faulty item. Select you want a refund, fill in the amount you want to get refunded. Upload the video and or the pictures as evidence. [deleted] • 4 yr. ago. Iput an order for a mechanical keyboard a few days ago and paid. A couple of days later I received a message from the seller saying that due to the pandemic that delivery method is not longer available and I should either apply for a refund or pay an extra $8 for the AlieExpress shipping method. I cancelled the order and put the reason for Duringthat window of time, all you have to do is to click on the “ Cancel order ” button next to the order that you want to cancel. Then in the drop-down list, select one Makesure you’ve gone through the next steps to get your money back: Log into your Amazon account. Navigate to the top right corner to enter Your Orders section. Select the order you want to cancel. Check if the order is not yet shipped to proceed with this action. Click on Cancel Item/s if the order is not yet shipped. Sobasically, I was using aliexpress as a payment method for an order and made a mess of it. I was paying for some stuff and made a whole of 4 orders, but me and the seller had a misunderstanding and we both agreed that I cancel these orders and after what I will get a refund and we will use another form of payment. AliExpressdispute process. There are the following conditions for opening a dispute on Aliexpress: The order must be paid and sent. In case the order was not sent, you have to ask for its cancellation. To cancel the order that has not been sent, you have to go to My Orders, choose the order you want to cancel, and click “View Detail” above Thebuyer has to make a cancel request and the seller has to agree. The seller asks you to choose 'other' reason so not to hurt his store reputation. If you choose any other reason there is a good chance the seller won't agree to cancel and 'send' the goods with fake tracking information. You will then have to wait 90-120 days to open a dispute FkY5Stf.